Frequently Asked Questions
How do I know which cannabis product will fit my specific needs?
All of our budtenders are trained to help you find the right product for your needs. You will also be able to view our product selection on our online menu that will help explain guide you as well.
Where are you located?
685 Nobel Ave. Farmersville, CA 93223
What are your business hours?
Monday – Saturday
How can I speak to a Platinum Connection customer representative?
Please send an email with any questions to email@example.com
Do you accept credit and debit cards?
Cash or ATM is located onsite
What do the letters THC, THCA, and CBD mean on your online menu?
THC stand for Tetrahydrocannabinoid and it is the psychoactive ingredient in cannabis that causes feelings of euphoria. People who seek to induce euphoric sensations seek the products with the most THC (THC+); people seeking to minimize the psychoactivity of the plant, seek lowest levels of THC (THC-)
THCA is a precursor to THC and it is listed as a reference. Many dispensaries list only one of these values (THCA) to inflate the perception that their medicine has more THC than accurate. We list both values to avoid confusion.
CBD is a different Cannabinoid than THC and has no psychoactive properties. In fact, medicine containing high levels of CBD will prevent the euphoric sensations caused by THC and it is prefered by patients who wish to avoid those sensations. Many states only allow the use of CBD cannabis.
Adult Use Regulations (As of Jan. 1, 2018)
Do I need a medical recommendation to purchase cannabis?
No. You only need a government-issued identification card showing that you are 21 years old or over to purchase cannabis products from Platinum Connection.
What is the daily limit that I can purchase?
Recreational customers can purchase 28.5 grams of non concentrated cannabis, 8 grams of concentrate and up to 6 immature plants
Are there new potency and dosage limits to edible products?
Yes. For adult-use sales, no single edible package can contain more than 100mg of THC. Edible products must also contain no more than 10mg THC per serving.
If cannabis is legal, am I allowed to consume in public?
Please do not open are consume any products you purchase until you are home
Are there any other useful references that I should be aware of?
Let’s Talk Cannabis (California Dept. of Public Health)
Senate Bill No. 94, Sess of 2017
California Business and Profession Code 26001
California Health and Safety Code Section 11362.715
Ordering for Pick Up
Can someone else pick up my order?
Yes! For adult-use orders, you can ask someone else to pick up your purchase, but they must show government-issued identification that verifies that they are 21 years or older, not exceed daily purchase limit, and pay for the order.
For medical-use orders, only a designated caregiver may pick up your order. The caregiver must show government-issued identification that verifies that they are 21 years or older, not exceed daily purchase limit, and pay for the order
Where do I pick up my order?
Staff will direct you to the quick pickup register.
How long will you hold my order?
Your order will be held 24 hours from the time the order is placed.
When will my order be ready for pick up?
Online orders will be available for pick up within 15 minutes
Can I return a purchase at the pick up counter?
We can not accept any returns, but will be happy to resolve any issues you have with your purchase.
How long do you hold an order?
We will hold an online order for 4 hours
Can I cancel my order?
Send a message to firstname.lastname@example.org or call and we will be happy to cancel any order.
Can I make changes to my order when I come to pick it up?
Yes, we can add to or make any changes at the time of pickup.